Engage with customers across multiple channels at each stage of the lifecycle. Get the right
context across different media and stay notified in real-time. Manage conversations with multiple
teams in one single thread.
Unify all your customer-facing teams
Better customer experience begins with aligning all your teams and making sure they keep
customers at the center of whatever they do. Zoho CRM Plus unifies your marketing, sales, and
support teams and provides them with the proper toolset so they can do just that.
An AI assistant that learns from every
Work intelligently across all of your teams using Zia, Zoho's AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Zia can help you work smarter.
Take help closer to your customers
Let your customers quickly find answers from your knowledge base, raise tickets, or chat with
your support agents right from your website or mobile app with ASAP in Zoho CRM Plus.
Process automation with Blueprint
Build and automate processes that connect your marketing, sales, and support teams, involve
the right people, and ensure compliance from your teams at every step.
Powerful analytics that cuts across every
Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide in-depth impact analysis of every potential business
Perfect for your Sales, Marketing, Support, and every other customer-facing team