Your customers deserve a better 


Zoho CRM Plus is a unified customer experience platform that helps you deliver an 

exceptional experience to every customer across all stages of their lifecycle and convert 

them into brand advocates.

Trusted by great brands worldwide 

The customer experience platform 

across every channel 

Engage with customers across multiple channels at each stage of the lifecycle. Get the right 

context across different media and stay notified in real-time. Manage conversations with multiple 

teams in one single thread.

Unify all your customer-facing teams 

Better customer experience begins with aligning all your teams and making sure they keep 

customers at the center of whatever they do. Zoho CRM Plus unifies your marketing, sales, and 

support teams and provides them with the proper toolset so they can do just that.

An AI assistant that learns from every 


Work intelligently across all of your teams using Zia, Zoho's AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Zia can help you work smarter.

Take help closer to your customers 

Let your customers quickly find answers from your knowledge base, raise tickets, or chat with 

your support agents right from your website or mobile app with ASAP in Zoho CRM Plus.

Process automation with Blueprint 

Build and automate processes that connect your marketing, sales, and support teams, involve 

the right people, and ensure compliance from your teams at every step.

Powerful analytics that cuts across every 


Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide in-depth impact analysis of every potential business 


Perfect for your Sales, Marketing, Support, and every other customer-facing team 

Get ready to deliver superior customer